Technical Software Support Analyst

Construction Division

Jonas Software

Richmond Hill, Ontario

Jonas profile

Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage,Education, Radiology/Laboratory Information Systems, and Consumer Product Licensing industries. Within these ten vertical markets, Jonas boasts 33 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned 10 vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software For Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 30,000 customers worldwide in more than 15 countries. Jonas employs over 1,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc, headquartered in Toronto and traded on the TSX (CSU.TO).

With the talents of Jonas’ employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

Opportunity

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious Commerce graduate who will learn both our business as well as our clients’ businesses by starting out as a Technical Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.

JOB RESPONSIBILITIES

Reporting to the Support Manager, Construction, the core responsibilities of the position are to:

• Troubleshoot Client technical issues – networking/hardware issues, data integrity issues, permissions,  performance issues, etc. - in a timely manner
• Serve as primary Support liaison between Clients and Jonas
• Write/execute data utility programs to correct various issues
• Trace software, run SQL queries, review system logs to determine root causes of issues
• Escalate issues as necessary
• Keep clients informed of progression with issues and provide follow up as necessary
• Collaborate with other departments or offices as necessary to expedite resolutionsPromote and maintain a high quality, professional, service-oriented company image among clients
• Assist with testing of the Construction product

JOB QUALIFICATIONS

• Knowledge of accounting-based applications preferably in Construction, Service and/or related industries a definite asset
• Customer service experience preferably in the software industry an asset
• Knowledge and experience with SQL, Advanced Excel, Database Structure
• Proven ability to work in a fast-paced environment and meet deadlines
• Proven ability to problem solve and teach others
• Excellent organizational, time management and customer service skills
• Excellent command of the English language (spoken and written)

To apply

If you would like to join our team, please email your resumeto

jobs@gjonas.com.

“An Equal Opportunity Employer”
Please indicate job title in the subject heading of your email