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Bilingual technical support (s...

jobsummary
  • Location:
    Ottawa, ON k1a0x1
  • Job Status/Type:
    Full Time, Temporary/Contract/Project
  • Job Category:
    Customer Support/Client Care

Bilingual technical support (student opportunity, clearance required, Federal position)

We are currently seeking students for part time work during the school semester, and full time work during the summer. The position is expected to last for at least one calendar year.

To be eligible, students must be able to provide technical support (written and spoken) in both French and English. They must also hold a valid Enhanced reliability security clearance via Public Services and Procurement Canada (formerly Public Works and Government Services Canada, or PWGSC)

Qualified candidates must be enrolled in a technical program from an accredited institution, and must be comfortable providing technical support over the phone. 

Please see the description below, positions will fill quickly, so job seekers are encouraged to reply right away for full consideration.

RESPONSIBILITIES
*Provide bilingual telephone and email support in French and English for all applications, proprietary programs and computer equipment used by the Government agency
*Troubleshoot and diagnose software and hardware problems and arranging for repairs as appropriate
Support Microsoft applications/operating systems such as Outlook, Word, Excel, Windows XP, *Windows 7, Windows 8, Windows 10 etc…
*Ensure the Help Desk is monitored at all times during hours of operation
*Respond to requests in a courteous, professional, and appropriate manner
*Document requests using a ticketing system
*Assess and resolve all support requests based on urgency, type of issue and available resources
*Apply problem-solving techniques to resolve Help Desk issues prior to escalating
*Work independently as well as in a team

REQUIREMENTS
*An Enhanced Reliability Clearance issued through Public Works and Government Services Canada (PWGSC) is a requirement. For candidates that have solid IT experience, we are willing to start you a new clearance. This will open up new doors in your career, unlocking thousands of local government jobs that would be inaccessible without a security clearance! (Did you know you can only get a clearance through a company that works with the government?)
*Verbal fluency and proficient writing skills, within both official languages, are requirements. Approximately 40% of the work performed will be in French, and the remainder will be performed in English.


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