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Technical Support Analyst
The Technical Support Analyst will participate in our drive to provide the highest quality to our global network of distributors and direct customers. Your objectives will be to contribute significantly to quality of service and customer satisfaction through your professionalism, knowledge, technical expertise and communication skill.
You will address technical issues submitted by CaseWare’s customers and distributors, via phone and portal, providing support related to organization’s products, services and solutions. You will consistently demonstrate the ability to manage a wide range of technical issues, while maintaining the highest level of customer satisfaction. You will interact with members of our Technical, Professional Services, and Sales Team, as part of your day to day function. You will participate in the complete documentation of CaseWare’s products and services and assist with the administration of our Support facing portals.
The Technical Support Analyst also supports the operational needs of the Professional Services and Solutions Development departments. The Analyst will participate in the planning, scripting, testing, documentation, and implementation of various projects and custom solutions.
CaseWare provides a flexible and friendly work environment. Our Ottawa office is a bright, open and modern space located in the St Laurent Shopping Center that has direct access to the Queensway and Transitway. The shopping center offers many amenities, such as free parking, shopping, restaurants, and a fitness center.
CaseWare is a global software company providing solutions and services for data analysis, control monitoring and risks, spanning the whole enterprise. This wide range of capabilities empowers companies to detect and prevent fraudulent activity and revenue leakage. Our solutions are used by over 250,000 professionals in a multitude of industries located in 130 countries and available in 16 languages, and we are aggressively expanding into new product lines and markets.
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We thank all applicants for their interest, however, only those under consideration will be contacted.