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Technical Solutions Enginner


Job Summary

Velocity Solutions
Thornhill, ON
Computer/IT Services
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Technical Solutions Enginner

About the Job

Are you looking for a position that offers growth and security, and the opportunity to own your role? A company with a terrific reputation that does interesting and exciting work? 

We’re Velocity Solutions, and you can stop looking. We’re a managed IT services company that helps keep small, medium, and enterprise businesses running with optimal efficiency and performance. Our work is varied, challenging, and integral to our customers success.

 Now, thanks to our growth, we need a new Technical Solutions Engineer to help us continue our upwards trajectory. If you’re excited to work in a position with autonomy and responsibility at a growing, dynamic company, we want to hear from you. 

Technical Solutions Engineer

 As our new Technical Engineer, you will provide day-to-day installation, configuration, and support of business systems and applications, networks, and equipment. You will provide high-quality customer service and consultative advice to ensure that our clients always feel confident in the integrity of their IT infrastructure.

 We want someone who is:

  • Customer Focused – the success of your clients is paramount, and you derive tremendous satisfaction from solving an issue or implementing a new solution that will help our customers do better business.


  • Detailed – you know that excellent problem-solving in IT means knowing how every piece of every system is interacting to achieve amazing results.


  • Patient – you understand the frustration that comes when things don’t work the way you expect. You show empathy through great listening, build trust with customers, and solve their problems, even when they’re in crisis.


  • Positive – you bring energy into the room by being courteous, helpful and by providing excellent solutions.

You’re also responsive and adaptive, able to thrive in a dynamic environment with multiple competing priorities. You have strong problem-solving capabilities, and love digging into root causes to find a solution. You’re also highly intelligent and competent, which lets you to build trusting relationships with everyone you interact with.

 Specifically, some of your responsibilities will include:

  • Provide first response to users and respond to questions about functionality of existing business applications or network equipment.


  • Troubleshoot routine problems, determining root cause and resolving problems to prevent reoccurrence.


  • Utilizes expertise of technical members and the labor/support services/support/help desk technicians to analyze and implement support project based work.


  • Monitor application availability, licensing, etc.


  • Monitor and administer defined system performance, capacity and/or security protocols and identify issues, according to defined parameters.


  • Clearly document all client interactions and troubleshooting steps on a daily basis, opening/closing tickets in a timely manner.


  • Assist with the deployment of customer projects and documentation.


  • Setup/Install/Configure computer hardware, networking software, operating system software and line of business applications.


  • Detailed knowledge of company-related IT infrastructure issues and methods of resolution is required.


  • De-escalate conflict and manage sensitive customer situations when necessary, while recognizing when issues should be escalated to a supervisor.


  • Become familiar with specific client infrastructures to act as either primary or secondary resource for support/project related work.


  • Assist senior technical teams with design, deployment and support related tasks for specific client environments.

Working @ Velocity Solutions

This is a full-time permanent position, working out of our Thornhill office. Office hours are 8:30am to 5:30pm (with overlapping shifts), with occasional project dependent overtime and on-call responsibilities. We offer a competitive total compensation package, commensurate with experience, that includes profit sharing, benefits, company matched RRSP contributions, vacation, education coverage for related certifications, monthly in-house massage therapy, and travel reimbursement for client site visits.

You will occasionally be required to travel within the GTA to visit client locations. On occasion, you may be working from within a client site for up to 2 weeks at a time, though you’ll always be home at night.

 We have tight-knit atmosphere where everyone is passionate about working hard to contribute to the success of the company. There are no attitudes or egos here – we all succeed when the company succeeds.


  • Post- secondary education with a focus on Computer Science, Technology, or a related field.


  • Experience installing, managing and troubleshooting Layer 2 & 3 network infrastructures.


  • Proficient with installing/maintaining Firewalls, Servers and Storage infrastructures.


  • IP phone experience, public cloud infrastructure (Office 365 & Azure deployments, migrations and management)


  • Window Server, Microsoft Exchange and Active directory experience.


  • Familiarity with server virtualization (VMWare, Microsoft System Center)


  • Experience providing call center or remote support.


  • Managed on-site IT services and support is preferred.


  • Valid driver’s license and regular access to a reliable vehicle.

 How to Apply

 Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. 

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. 

We will review applications as they are received, with priority given to those who have completed the assessment, and look forward to hearing from you.



To begin, click apply, to complete the online assessment.


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