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Service Manager

Monster
 
 
 
 

Job Summary

Company
Campkins RV Centre
Location
Whitby , ON
Industries
Travel, Transportation and Tourism
Job Type
Full Time
Employee
Career Level
Manager (Manager/Supervisor of Staff)
Job Reference Code
24967

Service Manager

About the Job

What if you could blend your love for recreational vehicles with your passion for providing an incredible customer experience everyday?  


 


What if you could use your strong leadership skills at a company that believes in your growth and development?


 


Wouldn’t that feel great?


 


If you’re an experienced customer service professional with a passion for providing outstanding service and a desire to grow professionally, then we’ve got the role you’ve been seeking, right here at Campkins RV Centre.


 


Campkins RV Centre is a customer-centric and family-oriented RV dealer. Located in Whitby, we’ve been around since 1973, and have grown into one of the largest RV store in the Durham region. We sell new and used RVs, supply parts, and provide mechanical services for RVs.


 


Now, we’re looking for you, our new Service Manager, to complete our team.


 


Service Manager


In this role, your main purpose is to provide customers with the best possible service experience while maximizing the efficiency of our passionate service department.


 


You’re the right fit for this role because you take initiative, you’re results-oriented, and a natural people person. You love working with customers to take care of all their needs. Whether you’re answering customer questions, or helping them resolve a product or service challenge, they know they can always count on you.  


 


You’re dedicated to ensuring your customers receive the highest quality service. You’re flexible, which means you can adapt to the flow of the business and transition smoothly between tasks.


 


You’re a leader, which means you empower, support, and constantly motivate your team to do their best. You lead by example, and will take great pride in maintaining Campkin’s amazing customer experience.


 


 


Practically speaking, you will:


 




  • Manage and supervise day-to-day operations of the shop




  • Recruit, onboard, and implement training programs for service personnel




  • Purchase equipment essential for shop operations




  • Monitor and approve department expenses




  • Oversee Processing of warranty claims and customer billings




  • Serve customers (sell, correct dissatisfactions, support, answer inquiries, repairs etc.)




  • Lead the service team effectively and promote positivity, equality, and synergy  




  • Consistently increase collectable efficiency throughout the year




  • Maintain and improve the company culture within the service department




 


Working @ Campkins RV Centre:


 


This is a full-time, permanent position, working on average approximately 44 hours per week, within a 5 day work-week. During the camping season our weekday hours are 8:30 AM – 7:30 PM and on Saturday’s we’re open 8:30 AM – 5:00 PM. In the off-season we are open 8:30 AM – 5:00 PM Monday through Saturday.


 


We offer a salary commensurate with experience starting at $65,000 + commission + team performance bonus. We have a benefits program that includes dental, health, life insurance, and RRSP. During the holidays, we close for 3 weeks so you can enjoy time with your family. In addition to our 3-week closure you’ll receive 2 weeks paid vacation.


 


Working here, you’ll have some great perks that we offer to our team in the form of baseball and hockey tickets, free camper rental, plus more.


 


We travel to industry events throughout Canada and the United States and will take you with us to learn about and experience the RV industry. We also provide technical training and educational courses to all our employees, so they can continue to learn and grow.


 


We have a family-oriented culture, that’s friendly and open. We’re committed to keeping our employees happy and giving them opportunities for growth and to take on more responsibility.


 


You’ll have the opportunity to rent any RV from our shop free of charge to go camping or on vacation. Go ahead, pinch yourself now – this is real!


 


If you’re the kind of person who is looking to help take our company to the next level of success, this is the job for you.


 


Qualifications:




  • At least 5 years of people management or supervisory experience




  • At least 3 years experience in customer service




  • Proven ability to problem solve effectively and improve work processes




  • Proven ability to lead by example and live up to service expectations




 


How to Apply:


Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.


 


We will review applications as they are received, with priority given to those who complete the full assessment. Indeed applicants please note you’ll be sent an email from “Fitzii” with instructions to complete the second part of the assessment.


 


We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.


 


 



To begin, click apply, to complete the online assessment.

 

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