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Pet Care Customer Service and ...


Job Summary

JetPet Resort
Richmond , BC
Travel, Transportation and Tourism
Job Type
Full Time
Career Level
Manager (Manager/Supervisor of Staff)
Job Reference Code

Pet Care Customer Service and Sales Manager

About the Job

Animal-lovers with leadership experience are going to pinch themselves after hearing about this…


Jet Pet Resort is 5-star pet boarding and daycare facility in North Vancouver, located just minutes from Vancouver and Lonsdale Quay. Our 13,000 square feet of indoor and outdoor boarding, courtyards, lounges, and spa amenities provides the ultimate experience for our pet guests.


If you’re an experienced people-leader coming from a sales, call centre, hotel, hospitality or retail environment, and you’re passionate about providing an incredible customer/pet experience and growing your leadership skills – this is the place and position for you.



Why Work Here?

This is a unique opportunity that promises to be much, much more, than a job. The position is perfect for someone who really desires to take on responsibility, naturally leads by example, and will take great pride in maintaining Jet Pet’s amazing experience and values.


We know this only works if you’re given autonomy, so we’ll fully support you to manage the resort in the best way you see fit that aligns with our values and operating procedures. You’ll manage a team of 20+ passionate and capable people, and help make key decisions about how we can implement new processes and standards that will improve operations and wow our clients (and their furry friends).


Beyond the autonomy and leadership growth, there are other great perks. You’ll get a competitive salary of $40-50,000 (depending on experience), an annual performance bonus, and ample flexibility and vacation time. And of course you’ll get lots of pet-play time, and free care for your own furry friend. Go ahead, pinch yourself now – this is real!


The Service Manager Role:

This is a full-time, permanent position, working 5 days a week with the responsibility to keep the facility to Jet Pet’s high standards at all times. The times are not set in stone and you may work some weekends, however we always do our best to schedule ahead and accommodate people’s needs. You’ll also be in charge of setting up your staff schedule a few weeks in advance. 


In this role you’ll be our main day-to-day front desk and people supervisor that will have a “long leash” to wow our clients and use your experience and passion to lead the team to even higher standards of pet care.


You will be actively managing all day-to-day operations of the facility, and your leadership command centre is the front desk running inside sales. From there you will be greeting clients, positioning our service packages, and leading new prospective clients on tours of the facility (which is really fun to show off). In our company, we work as a team which means you too will be on the floor supporting your staff during busy peak periods.


Responsibilities include:

  • Conducting assessments, selling packages and completing new enrolments, etc.

  • Leading our service team to improve our customer service and exceed sales goals

  • Providing coaching that develops talent and raises productivity and service standards

  • Fostering a culture that values transparency, accountability, excellence, and client satisfaction

  • Regular reporting and accountability for operations KPI’s to the Director of Operations



  • Great passion and love for animals

  • At least 3 years of people management or supervisory experience

  • Experience in direct sales, or in customer service with upselling responsibilities

  • Proven ability to problem solve effectively and improve work processes

  • Proven ability to lead by example and live up to service expectations and values



How to Apply:

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.


We will review applications as they are received, with priority given to those who complete the full assessment. Indeed applicants please note you’ll be sent an email from “Fitzii” with instructions to complete the second part of the assessment.


We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.


Apply Link: https://www.fitzii.com/apply/24962

To begin, click apply, to complete the online assessment.


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