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FIELD SERVICE TECHNICIAN
AJAX TOCCO MAGNETHERMIC – SERVICE TECHNICIAN
Installation, repair, and maintenance of induction power supplies, coils, furnaces, refractory linings, busswork, water systems, hydraulic systems, pneumatic systems, material handling equipment, and PLCs. Works with high-voltage AC circuitry ranging from 480 to in excess of 3000 VAC, and DC circuitry ranging from 680— 5,000 VDC. Good customer relations skills, as pertaining to the servicing of such equipment, are also required. Complete service reports using Microsoft Word, and expense reports using Microsoft Excel. Travel is mandatory, domestic and international, as necessary to perform these services in our customers’ sites, and may be as much as 100% of the time on the job with occasional travel in excess of 2 weeks continuous.
As required, training of less experienced personnel, handling customer calls, looking up customer drawings, and assisting the service department support staff in any way necessary during the normal course of business. May also be required to work in assembly or test departments, and perform other duties as assigned by his/her direct supervisor.
ACCURACY AND ACCOUNTABILITY
Accountability of activities where errors in judgment, decisions, and recommendations would be serious, difficult to detect and continuing, and would adversely affect outside relationships or internal operations.
ACCESS TO CONFIDENTIAL DATA
Must follow all company procedure, and use discretion and good judgment with regard to confidential information pertaining to Customers, Company plans, designs, blueprints, development programs, etc. Will be in possession of company owned equipment and must use good judgment in maintaining and protecting this equipment. All equipment must be returned to Ajax TOCCO upon termination from employment for any reason.
Decisions are required; employee must analyze facts and determine action using a wide range of procedures but within limits of standard practice. Must fully understand the complete realm of safety issues associated with working on high-voltage electrical circuitry, and with working in industrial locations. Additionally, must make sound judgments with respect to company liability issues.
Must understand that as a Service Engineer he/she is the most visible employee of Ajax TOCCO that a customer sees and good interpersonal skills are a very important part of this job. The employee must be able to deal with a variety of different persons under high stress conditions and must be able to assure those customers of their ability, as a representative of Ajax TOCCO, to solve their problems. Must dress and act according to company policies and use good business practices.
PHYSICAL REQUIREMENTS: Ability to lift 70 lbs., and to work in hot, cold, and/or smoky environments, as well as the ability to stand for extended periods of time.
EDUCATION AND/OR EXPERIENCE
A college degree in Electrical/Electronics Technologist/Technician or equivalent, plus 5 years work experience in an industrial environment using common electrical test equipment such as: digital storage oscilloscopes, DMMs, hi-pots, and frequency generators is also necessary. Must have valid driver’s license and passport.