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Desktop Support with Candian F...

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Job Summary
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TATA Consultancy Services
East York, ON M4B 1B3
Customer Support/Client Care
Desktop Support with Candian French Speaking
Computer Software
Posted On
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Tata Consultancy Services About Company

Tata Consultancy Services is an , and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, , , , . TCS also provides products and product based offerings to it's customers. This is delivered through its unique ™, recognized as the benchmark of excellence in software development. TCS started it's journey in 1968 and is a pioneer in IT industry; an early adopter of leading industry models (ISO, CMMI, OSHAS etc.) across the organization and having certifications at enterprise level.

A part of the Tata group, India's largest industrial conglomerate, TCS has over 277,000 of the world's best-trained consultants in 44 countries, belonging to 118 nationalities. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at .

Job Description

Title : Desktop Support
Location : Toronto, ON
Type : Full Time
Job Description and Required Skill-Set :

• Excellent communication skills in Canadian French
• *Act as a single point of contact for phone calls and emails from staff regarding IT issues and
• queries
• *Receiving, logging and managing calls from internal staff via telephone and email
• *Maintaining an Asset Database and track changes
• * 1st and 2nd line support - troubleshooting of IT related problems from in-house software to
• hardware, such as Blackberrys, Laptops, PCs and Printers
• *Troubleshoot basic network issues such as ADSL broadband issues
• *Escalate unresolved calls to the infrastructure support team
• *Log all calls in the Service Desk Call Logging system (SCSM)
• *Take ownership of user problems and follow up the status of problems on behalf of the user
• and communicate progress in a timely manner
• *To maintain a high degree of customer service for all support queries and adhere to all
• service management principles
• *Provide basic in-house training in MS Office applications used within the Association (Word,
• Excel, Outlook, PowerPoint)
• Ability to manage conflict management
• Education and Experience Required:
o University Degree or equivalent combination of education and experience.
o ITIL Foundation Certification or above will be an added advantage

    Apply now
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