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Customer Service Supervisor

Job Summary
  • Company
    HCR Permanent Search
  • Location
    Vaughan, ON
  • Job Type
    Full Time
  • Job Category:
    Customer Support/Client Care
  • Occupations:
    Call Center
    General/Other: Customer Support/Client Care
  • Years of Experience
    2+ to 5 Years
  • Career Level
    Manager (Manager/Supervisor of Staff)
  • Industries
    Automotive and Parts Mfg
HCR Permanent Search
Customer Service Supervisor
Our client is a leading tier 1 automotive supplier in Vaughan. Due to internal growth, our client needs to hire an experienced Customer Service Supervisor to join their team. 

Job Description

Ensures the timely and successful completion of Engineering Change Order (ECO) management
Understands and manages customer contracts effectively with both customers and production.
Ensure finished goods and raw material target inventory levels are adhered to.
Manages 3PL warehouse locations ensuring appropriate inventory levels and monthly inventory reconciliations are maintained.
Monitor customer service rating and ensure demerits are given root cause corrective action.
Ensure customer requirements are kept evergreen and changes are rolled out effectively.
Monitor and control customer demand fluctuations to authorized limits within the frozen period
Liaise with production department to ensure on time customer order fulfillment

Degree or diploma in relevant field
3 - 5 Years Automotive Customer Service Supervisor or commensurate experience
Experience conducting continuous improvement projects, utilizing lean principles and tools, root cause analysis and corrective action methodologies
Intermediate Excel Skills (familiarity with pivot tables and higher functions)
Must have ERP/MRPII business systems experience

Contact and Resume Submission
If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume and any important details to HCR Permanent Search, care of the Recruitment Consultant listed below.  Only qualified candidates will be contacted.  

Please ensure that you indicate the name of the position you are applying for in the subject heading.  Thank you for your interest.

Priscilla LoStracco
Senior Recruitment Consultant
HCR Permanent Search
Phone: 905-669-2400 x237
About HCR Permanent Search
HCR Permanent Search-aboutus

If you are seeking a premier provider of engineering and executive search, the team at HCR Permanent Search possesses an unmatched breadth of industry experience and connections. We deliver the highest quality recruiting services for both local and nationwide clients.

If you are seeking a professional recruiting firm that will work with you to find a rewarding opportunity, you're in the right place. At HCR Permanent Search, we give our carefully selected candidates the professional treatment they deserve.

HCR Permanent Search has earned an outstanding reputation for identifying and recruiting talented engineering and executive-level candidates for our client organizations. If you would like to experience our world-class organization for yourself, contact us today.