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Customer Service Representativ...

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Job Summary

Company
Walker Industries Holdings Limited
Location
Woodbridge, ON
Industries
Waste Management
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
30455

Customer Service Representative

About the Job

Do you want to build a meaningful career in a thriving and welcoming company?


Do you want to go to work every day with awesome people who want you to succeed – and rely on you for their success too?


Do you want to learn how a prosperous and environmentally-conscious business runs – from the inside out?


If so, Walker Environmental in Woodbridge, ON could be the place for you.


Walker Environmental


Walker Environmental, a division of Walker Industries, is a leading waste management and resource recovery company.  We operate two landfills, a waste transfer facility, six biosolids stabilization plants, two composting facilities, four organics collection and recycling facilities, several landfill gas renewable energy projects in Ontario and Manitoba, and a waste haulage company. 


We take a sustainable approach to collection and most organics recovered are converted into renewable energy, reducing greenhouse gases and waste to landfill.


The high standard of our services, technology, and environmental stewardship sets us apart from others in the industry – and has created fast-paced growth across Canada.


Today, we are seeking a dynamic individual who possesses:  excellent communication skills, superior customer service experience in a call center environment, and strong computer proficiency to join our Customer Service Team in Woodbridge, ON.


Customer Service Representative


As a member of our customer service team, you will be delivering front line customer service support for our food industry customers located across Canada. We will provide you with a comprehensive training program that allows you to work at the highest level of efficiency.


Your goal as a customer service rep is to delight customers. Specifically you’ll:




  • Dispatch drivers and vehicles to routine and emergency grease trap cleaning




  • Address customer inquiries about their accounts, schedules, and services



  • Follow up with customers who need extra information or attention, ensuring each one gets what they need


The best customer service reps are organized and detail-oriented – they can create complex dispatch plans in an efficient way. They are relentless problem-solvers, staying with a customer, following up, until the customer is thrilled. And they are people-people, who love to help customers and each other thrive.


Add to that a positive attitude and willingness to learn, and you’ll have limitless opportunity to gain skills and advance your career at Walker Environmental.


Qualifications


The following qualifications will help you stand out:




  • Experience in a customer service role




  • Experience in inbound or outbound calling or call centre




  • Exceptional telephone etiquette coupled with active listening skills




  • Experience in scheduling, routing and dispatching trucks is strongly preferred.




  • Proficient computer navigation and keyboarding skills




  • High school diploma or GED




Practical Stuff


This is a full-time, permanent Monday to Friday role.


Competitive salary plus comprehensive group benefits and pension eligibility are part of the overall package.


Working at Walker Industries


Established in 1887, we are proud to be a fifth-generation, family-owned, Canadian company. Our group of companies includes aggregates, paving & construction, emulsions and environmental waste & recycling solutions. We are known for our philanthropy and ‘above and beyond’ service to our customers and communities. 


There’s a lot more we’re proud of too. 


We’re proud to be growing, serving more customers and providing more jobs across Canada and the United States. 


We’re proud of our environmental stewardship – turning waste into useful products and energy and working to the highest standards of disposal. 


We’re proud to use the best tools and technology in the business – serving our customers well and keeping our employees safe. 


And we’re proud of an awesome people-first culture. Working here means being part of a team – not a cog in a machine.  Everyone at Walker has a voice. 


How to Apply


Our online application will give you the option to apply to this role as a complete candidate – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.


We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.


We will review applications as they are received and look forward to hearing from you.



To begin, click apply, to complete the online assessment.

 

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