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Client Support Specialist


Job Summary

Vancouver, BC
Computer Software
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Client Support Specialist

About the Job

All humans possess an innate need to belong. To feel like part of a group, community, or tribe of people they connect with. It’s our sense of social belonging that helps make us who we are. 

We’re Meetingmax, and we exist to foster these connections. Our passion for people makes us strive to build community, nurture relationships, and connect people with their communities. How we do this is through our proprietary software that helps organizations like SXSW accommodate their attendees, and put on highly successful events.

 That’s where you come in.

 As our new Client Support Specialist, your primary goal is become a ninja-level expert in the Meetingmax system and software. You will play a key role in maintaining and supporting relationships with our customers, and helping ensure that all event attendees have a place to stay.

 Client satisfaction is the heart of our success, so you’ll need to pay close attention to client feedback, and implement working solutions for problems both new and old. You will be the eyes and ears of your whole department: observing, communicating, and correcting every hiccough in the client care process. Your work will ensure that no client ever slips through the cracks.

 Our ideal candidate is smart and ambitious, brimming with positive energy. You always seek to put yourself in the client’s shoes, and do whatever is necessary to help them succeed. You’re responsive and knowledgeable, and are driven to help our clients succeed, because you know that when they find success, so do we all.

 Sound judgement, accountability, and the ability to manage competing priorities will be critical to your success. Our team moves quickly, so we need someone who builds trust through competence, and brings initiative and tenacity to everything they do.

 Practically speaking, you will:

  • Onboard new clients to the Meetingmax Housing System, and ensure a deep understanding of client’s event needs and industry. 

  • Lead Training Webinars for new clients, and participate in subsequent onboarding calls. 

  • Provide client communications on system improvements. 

  • Track all client activity in our CRM. 

  • Assist with event planning and building, including technical requirements, forecasting, best practices, and customized solutions. 

  • Attend conference calls to discuss strategy, system improvements, post-con, etc. 

  • Travel for On-site client training and to nurture ongoing client relationships. 

  • Work with TSA to ensure clients are receiving adequate and appropriate support.

Working @ Meetingmax

This is a full-time permanent position, working out of our friendly and attractive downtown Vancouver office. We offer a highly attractive total compensation plan, with unlimited vacation policy, benefits, a health and fitness subsidy, a $1500/year learning subsidy, cell phone coverage, MSP contributions, and a bar built into our office for times when we just need to unwind a little. 

At Meetingmax we try to incorporate fun into everything that we do. We’re always seeking opportunities to enjoy each other and our community, and we create a good time, whatever we’re doing. In fact, we won Canada’s Top Ten Most Admired Corporate Culture of 2016 award, and we plan on winning many more.

 If you’re excited to be part of a phenomenal culture, working with people who are truly passionate about their work, we want to hear from you. 

What We’re Looking For

  • Experience working in a customer-facing role in the hospitality industry. 

  • Experience in a role where you supported customers in-person, online, or over the phone. 

  • Experience working with hotel reservation, housing, or event planning software.

  • Experience working in the event industry.

  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel)

  • Experience using CRM software is an asset. 

  • Experience working for a software company is an asset. 

  • Valid passport, and willingness/ability to travel to the United States 3-4 times/year. 

  • Post-secondary education.

 How to Apply

 Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.



To begin, click apply, to complete the online assessment.


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