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Indigo Books & Music inc., the parent company of Indigo, Chapters, Coles, World's Biggest Book Store and chapters.indigo.ca, is always seeking exceptional, service-oriented people who want to join an outstanding retail organization. Our goal is to provide book lovers, culture makers and entertainment seekers with the most inspiring, richly stocked and inviting retail environment in the world. If this sounds as much like a dream as a job, we would like to hear from you.
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Assistant Customer Experience Manager - Coles, Totem Mall, Fort St. John, BC
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As part of the in-store leadership team, we want you: - To add a little joy to our customers' lives by providing leadership to our Customer Experience Representatives (CERs) and ensuring the delivery of an exceptional customer experience
- To drive sales and service by coaching our CERs to enrich the customer experience through promotion of our products and services
- To support the store's Customer Experience Manager in creating the most inspiring retail environment for books and life enriching products by ensuring that the store is well-run, well-merchandised, and well-staffed
In store you will: - Lead a team of CERs to engage customers and deliver an exceptional customer experience to drive sales in a designated section of the store
- Maximize store sales by being a role-model to CERs and consistently delivering an exceptional customer experience
- Ensure operational excellence within the store by performing Manager-On-Duty shifts, coordinating CER schedules, providing on-the-job training, coaching and problem resolution
- Keep up-to-date on product knowledge, services, promotions, events and store layout and pass on your knowledge to CERs
- Support a well-merchandised and well-run operational environment by adhering to all pertinent policies and procedures and ensure that your CERs also know and follow them
- Support a well-staffed environment by working with your store leadership colleagues to attract, hire, and retain talented and passionate CERs
- Identify opportunities to continuously improve sales and store operations and share them with your manager
You are the ideal candidate if:
You have a demonstrated passion and talent for working in a team-based retail environment. You have post secondary education or equivalent retail work experience, a demonstrated ability to sell and satisfy customers and to help guide others to accomplish goals. You have coaching and leadership skills, good communication skills, high energy, and a willingness to learn and achieve results.
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